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FAQ

We're always here to help but maybe we can answer your questions here.

Accommodations
Booking
Waivers
Locations
Chef Experience
Class Availability
Tipping
Deposit
Cancellation Policy 

 

 

Accommodations

 Are hotel accommodations provided through Surf into Yoga?
For our group retreats we do provide the accommodations through our partner’s in vacation rental luxury homes. For our Custom private retreats we can assist you in finding the best place for your stay. Surf Into Yoga is a retreat service not a retreat home. We can assist you in finding the best accommodations for your stay.

Do you have any suggestions for accommodations near the Surf into Yoga studio?
Please visit our Suggested Accommodations[link to Suggested Accommodations] page for links to our favorites. We also have some private booking accommodations available from time to time. Inquire by email when booking your retreat for special not advertised places to stay.

 

 

 

Booking

 How far in advance do I need to book a class, massage, private retreat, or group retreat?
 Single appointments, yoga, massage, and private adventures, 24hours is accepted by availability. Customized and private retreats 72 hours minimum. Group Retreats 30 days minimum.

 

 

Waivers

 Do I need to sign a waiver prior to taking any classes, receiving a spa treatment, or booking a retreat?
Yes, a waiver is provided for you to fill out prior to arriving to your Surf into Yoga experience.

If I booked my services over the phone, can I complete the waiver form before coming to Surf into Yoga?
Yes, please email [insert email contact].

 

 

Locations

 Where are the retreats, classes, and massages located?
The SIY Studio is located on the South Shore five minutes from the ocean in Poipu. 

Can someone come to my home or hotel for an outcall massage or private yoga session?
We can come to you with outcall massage and private yoga for single and groups. Add an additional $20 - $75, depending on location, for travel service.

 

Chef Experience

 Who will be preparing my meal?
Chef JP Filion

Can my meal be prepared around my food allergies and preferences?
Yes, we have a nutritionist on hand who will be customizing your diet plan as well as assisting in the menu for the retreats with our Chef JP.

Are vegan and gluten free options available?
Yes

 

 

Class Availability

 When are Hawaii resident classes?
The schedule may change month to month. As a resident, you can find the class schedule and sign up on the website under the Yoga and Fitness tab

Who teaches the yoga and fitness classes?
The Studio classes for residents is taught by Rochelle Ballard. Fitness classes are privates by appointment only taught by Michelle Mackler. Yoga privates will be taught by Rochelle upon availability and Megan Gonzagan 

What is the availability for private yoga and fitness classes?
Our calendar of services are constantly updated. Please review our live availability when booking your service. Should a date or time become unavailable, we will be in contact with you as soon as possible.

 

 

Tipping

 What is the standard tipping policy for spa and class services?
It is customary to leave a gratuity or tip for your therapists and instructors however it is a personal decision and left to your own discretion and level of satisfaction. Therapists and instructors are servicing and honoring your wellness for the entire duration of each of your services. If you do decide to tip, both cash and credit tips are appreciated. Cash tips are optimal with discreet tip pouches being available at the reception desk. Your therapists receive all 100% of your tip. Note that if you have more than one therapist or instructor servicing you, the total tip will be split equally between each therapist unless otherwise directed by you. If you are unaccustomed to tipping therapists or instructors, average tipping is 18%-20% of total bill and tipping 25-35% of total bill is customary for exceptional service. Generously tipping your therapists and instructors above and beyond is also welcomed and greatly appreciated. On parties of five (5) or more individuals an 20% service charge will automatically be added to your total bill with the option of adding gratuity if you choose to for services that surpassed your expectations.

 

 

Deposit

 Do I need to make a security deposit when booking a service?

  • Private Retreats require a non-refundable 20% deposit
  • Group retreats require a non-refundable 50% security deposit. 
  • Single services require a non-refundable 20% security deposit.

 

 

Cancellation Policy

 Any private retreat cancellations with less than 72 hours of notice are subject to a cancellation fee of 50% amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged 20% for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 


Any group retreat cancellations with less than 14 days of notice are subject to a cancellation fee of 50% amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged 50% for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Any single service cancellations with less than 24 hours of notice are subject to a cancellation fee of 50% amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged 20% for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.